A missed call at your agency or dealership costs between €63 and €105. Natalia is the B2B AI voice agent that answers at any hour, qualifies the request, transfers the call to the right person and alerts your team.
Already €2.4M+ in revenue recovered for our clients this year.
Three jobs, one engine
A channel is the front door. Behind it, Natalia captures the request, analyzes it, then answers with your own knowledge. Pick the job that speaks to you, the others will follow.
Natalia picks up, replies and qualifies across voice, SMS, email and WhatsApp. Every request is routed, day and night, weekends included.
For owners and front desk
See the channelsEvery call is transcribed, summarized and scored on your criteria: greeting, objections, buying signals. You finally see what's really said on the phone.
For sales and quality leaders
See Natalia AnalyticsA chatbot trained on your own files. Your teams find information internally, your customers on your site or business WhatsApp, always with the source.
For ops and support
See the custom chatbotThe three jobs share the same data: a captured call feeds analytics, and your documents feed the chatbot's answers.
Every missed call is money escaping your sales funnel
On 100 missed calls, that's a risk of losing €3,000 to €5,000 in gross margin.
potential loss on 100 calls €3-5k
Losing a call means giving the exclusive listing to the agency across the street.
per lost lead €105
Natalia for real estateResponsiveness is the #1 factor. Responding via WhatsApp increases final conversion by 25%.
conversion increase +25%
Natalia for travelWhy Natalia
A phone-reception agent built for SMBs and mid-market, not a repurposed outbound tool.
Phone, SMS, WhatsApp and website chat: the same agent answers on every channel and texts the caller during or after the call.
Natalia is built for one job, answering your calls. Reception is the product, not an option.
France hosting, GDPR by design, and an on-premise edition when your data must stay in-house.
Every conversation follows a structured throughline with guardrails, grounding answers in your data.
Our tools
Voice, WhatsApp, SMS, Mail and Analytics work together. Data flows between them.
Voice channel
Picks up 24/7, day and night. Understands why the person is calling, then routes or takes a message. The console's "Accueil" (Home) page shows what it handled in the evening and at the weekend.
WhatsApp channel
Customers message you on WhatsApp? The agent replies 24/7, qualifies the request and alerts your team.
SMS channel
Customers text you? The agent replies 24/7, qualifies the request and alerts your team.
Analytics
Every call transcribed. Nothing gets lost.
AI replies to emails in 30s. Same intelligence as your calls.
How it works
All five tools talk to each other. Analytics spots problems, we adjust.
Customers message on WhatsApp, the agent replies, qualifies and alerts your team.
See Natalia WhatsAppThe agent replies to your customers' texts and texts the caller during or after the call. No app needed.
See Natalia SMSAnalytics transcribes everything and surfaces recurring issues. We adjust scripts.
See Natalia AnalyticsFeedback loop: Analytics spots friction in Voice and WhatsApp conversations. We fix it. Quality goes up.
Workflow
How Natalia transforms every call into an opportunity
A customer calls during lunch break, after 7pm, or when all your advisors are on the line.
24/7, even at night
Natalia answers at any hour: "Hello, this is Natalia from [Your Company]. Our advisors are busy, can I help you with your project?"
At any hour
Natalia doesn't do basic chat. She asks contextual questions: "Is this about the vehicle you saw on La Centrale?" or "Would you like to estimate your property?"
Contextual questions
She texts the customer a brochure or payment link, books an appointment in your calendar through its API, or transfers the call to the right person.
Link, booking, transfer
An agent is set up on a single console page. The channels that feed it sit on the left, the agent in the middle, its actions on the right.
A phone line, your website chat, WhatsApp or SMS. Your customers call or write where they already do.
The greeting and the instructions are written in plain language, like a brief for a new colleague.
Transfer the call to an advisor, search your documents, alert your team by email or on WhatsApp, call a web service. Each action is created from the agent and belongs to that agent alone. It is set up without code: typing “{” in a field offers the information the agent passes on.
The chart of the last 7 days of conversations and the conversation analysis show what the agent handles day to day.
Screenshot taken on a demo organization.
What calls? What tools? We configure Natalia for your case.
AI learns your vocabulary. Your team validates it works.
First on some lines, then we expand. We track metrics.
Industries
Auto dealerships, call centers, IT helpdesk... Natalia knows the vocabulary.
How voice AI works in your field
Resources
Complete guide on AI impact in call centers: figures, use cases and real-world feedback.
Learn More →AI solution to automate inbound call management. Complete guide and demo.
Learn More →Detailed comparison: IVR, outsourcing, hiring vs AI voice. Figures and reasoned verdicts.
Learn More →CRM, ERP, ticketing, calendars... Natalia connects to your tool through its API (Web service action).
Natalia connects to your existing tools through their API
Your tool not listed?
Contact us for a custom integrationNatalia is an AI that answers your business calls 24/7. It qualifies requests, transfers to the right person, and alerts your team. Also handles emails and SMS.
It connects to your existing phone line. No operator change. When a call comes in, the AI answers, figures out the purpose (sales, support, accounting), and either transfers to the right department or takes a message. It can also text the caller during or after the call.
Plans are monthly and per product: the voice agent from €99/month, chat from €49/month and the mail agent from €39/month (Essentiel, Pro, Entreprise tiers, no commitment). A receptionist costs about €3,500/month all-in, so ROI often lands within the first weeks.
Dealerships, real estate agencies, tourism, insurance, call centers, accounting firms, and contractors. The AI learns the vocabulary and processes of each industry.
48 hours for a pilot. Full deployment with a connection to your CRM through its API and business flow setup takes 1 to 2 weeks. No changes to your phone infrastructure.
Who builds Natalia
Natalia is founded by a Vendée-based team that has been building customer-relations AI for over ten years.
Building customer-relations AI since 2012: iAdvize's 2nd developer (a major European customer-relations player), co-founder and CTO of Bringr (AI sold to iAdvize), then chatbot-AI team lead at iAdvize and head of IT architecture for the Ouest-France group.
30-minute demo on your use cases. We show you how it works for you.
Free, no commitment